Customer Service Agent

23/03/23 Dublin West Neg

Permanent full-time

Exciting opportunities for Customer Service Agents to join the Customer Service Team in a global, leading, food manufacturing company based in Dublin West.

 

Hybrid working

Full time, permanent role

Excellent benefits including pension contributions

 

Responsibilities:

• Contact existing / new & lapsed customers via outbound and inbound calls to process orders in an accurate manner 
• Delivery of a professional, efficient and timely standard of customer service
• Drive sales of new and complimentary product ranges
• Go the “extra mile” to meet sales targets and facilitate future sales
• Ask questions to identify customer needs effectively and maximise sales opportunities 
• Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction 
• Build an excellent knowledge of our product portfolio and an understanding of industry trends 

 

Requirements:

• Proven experience within a contact centre environment or other sales/customer service role
• Self-motivated, competitive individual with drive, enthusiasm and a proven track record of successfully meeting sales targets preferably over the phone
• Demonstrated ability to learn about products and services and describe/explain them to customers
• Excellent communication and interpersonal skills
• Strong negotiation skills with the ability to resolve issues and address complaints effectively
• Demonstrated ability to meet targets within a team environment
• Confident and professional manner

 

At Quorum Search Partners we respect your privacy. Your CV is sent to us in complete confidence and will never be forwarded to a third party without your consent.

Please apply by sending your CV to Lilyanna McCaul at lilyanna@qsp.ie or call 01 8788240 for more information.

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