Please apply by sending your CV to
Lilyanna McCaul at
lilyanna@qsp.ie
or call 01 8788240 for more information.
Customer Service Agent
23/03/23 Dublin West Neg
Permanent full-time
Exciting opportunities for Customer Service Agents to join the Customer Service Team in a global, leading, food manufacturing company based in Dublin West.
Hybrid working
Full time, permanent role
Excellent benefits including pension contributions
Responsibilities:
- Contact existing / new & lapsed customers via outbound and inbound calls to process orders in an accurate manner
- Delivery of a professional, efficient and timely standard of customer service
- Drive sales of new and complimentary product ranges
- Go the “extra mile” to meet sales targets and facilitate future sales
- Ask questions to identify customer needs effectively and maximise sales opportunities
- Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction
- Build an excellent knowledge of our product portfolio and an understanding of industry trends
Requirements:
- Proven experience within a contact centre environment or other sales/customer service role
- Self-motivated, competitive individual with drive, enthusiasm and a proven track record of successfully meeting sales targets preferably over the phone
- Demonstrated ability to learn about products and services and describe/explain them to customers
- Excellent communication and interpersonal skills
- Strong negotiation skills with the ability to resolve issues and address complaints effectively
- Demonstrated ability to meet targets within a team environment
- Confident and professional manner
At Quorum Search Partners we respect your privacy. Your CV is sent to us in complete confidence and will never be forwarded to a third party without your consent.
Please apply by sending your CV to
Lilyanna McCaul at lilyanna@qsp.ie
or call 01 8788240 for more information.
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